Join our campaign for a better home delivery experience!

Home | Delivery wish list | Carrier options | How do you rate? | If I'm not at home | Our campaign

Our campaign

Satisfactory home delivery is fundamental to the success of internet and catalogue shopping. It's not an add-on – it's what the whole thing is about.

Fulfilment & e.logistics is calling for more responsive service from suppliers, etailers, carriers and the industry at large.

We know delivery can be complex and expensive, and salute the efforts of all who have made real strides in providing a truly fulfilling delivery experience. Our purpose is to encourage them, and to offer pointers to those who have not yet given delivery a high priority.

We hope this site will be visited quite a lot, especially by retailers, carriers and people in fulfilment, and Chris would be very happy to talk to you about advertising in the panels down the sides.

Contact him at cjpl@elogmag.com.

How to find us

We thought we'd better follow our own advice, and make it plain how you can contact us.

Delivery – the ultimate test

Delivery is the ultimate test of multi-channel retail capability. If you can’t get your products to your customers in a reasonable time frame, at a time and place to suit them, we would argue that you haven’t delivered the whole package. It’s like preventing customers from leaving a shop with goods they’ve bought.

So who are we, anyway?

We’re the publishers of Fulfilment & e.logistics magazine, and of a range of web sites related to multi-channel fulfilment, including the Fulfilment Guide. We talk to regularly to retailers, etailers, software suppliers, fulfilment specialists and consumers, so we have a pretty good feel for the multi-channel market.

How come that makes us experts?

It doesn't! But then we’re also consumers ourselves. We know what we would like in the way of a satisfactory delivery experience; and this web site is all about what we think the market should aspire to.

We know we can’t have it all. Not yet, anyway. Home delivery is complex, trouble-prone and expensive. We understand that. Please don’t imagine we’re suggesting you should operate unprofitably, or that we’re pointing out things that you know perfectly well already. We respect what  the multi-channel market does to meet expectations, and the challenges it confronts at every step.

A new perspective

We’re just trying to open up a new perspective on all this. We hear constant debates between retailers, carriers and other facilitators about what is and isn’t achievable, and we feel it’s worth standing back, and considering what it's actually all about.

We think it’s about making a viable long-term business out of online shopping and home delivery – of understanding where the market’s going, and helping to nudge it in the right direction. The trend is pretty much unstoppable: the trick is to be there to benefit when it all matures. Consumers won’t go with you unless you deliver, and that’s what we’re about.

How to contact us

Our street address is Spice Court, Plantation Wharf, London SW11 3UE.

Our phone number is +44 (0)20 7924 1415.

Our fax number is +44 (0)20 7924 2320.

Our email address is info@elogmag.com

Editor + webmaster is Peter Rowlands

Commercial matters Chris Propert-Lewis

Visit our web site »

© Spice Court Publications 2010