Outsourced fulfilment and e-fulfilment

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Royal Mail 100 Victoria Embankment, LONDON, EC4Y 0HQ Tel: + 44 (0)20 7095 6179 www.royalmail.com Val Walker val.walker@royalmail.com Services include Direct mail Deferred assembly/kits Home delivery (transport) Import/export Pick and pack Track and trace online Warehousing Web e-tail site Web development Company statement Royal Mail reaches everyone in the UK through our trusted parcels business and Post Office® network. Every working day we collect, process and deliver more than 70 million items to 28 million addresses, six days a week. With over 370 years of experience, we have the infrastructure and a wealth of experience in delivery, but we have not been standing still, and are focused on continuing customer-centric innovation. We provide a comprehensive range of convenient fulfilment services including standard, tracked, signed for and time-guaranteed delivery services across the UK and internationally, supported by excellent quality of service and technological improvements. We deliver direct to over 200 countries using a combination of air and road services, and use overseas postal organisations to deliver over 99 per cent of our mail and packets. We deliver items ordered via the internet, mobile phone, digital TV and more traditional home shopping channels such as catalogues and brochures. Our clients range from some of the largest high street brands through to the smallest businesses. Through www.royalmail.com we offer a shared-user end to end fulfilment service, providing an online sales platform, Royal Mail E-commerce Engine, and warehouse storage, pick, pack and despatch, including receiving returns. We provide a wealth of insight and consultancy tools for retailers to ensure they are well placed to capitalise on market trends and opportunities. Royal Mail works closely with the online retail industry through participation in IMRG and supports the IDIS Gold delivery standard. Back to top of page